Section
Support
How to get help from Protocol - browse the guides, chat with the team, or file a ticket and watch it through to Shipped, with a bell and email notification every time it moves.
Something broken, missing, or worth flagging? You don’t need to text or email us and hope it lands. The support dialog on your dashboard gives you three ways to reach us, and one of them, a ticket, keeps a running record you and we can both see until it’s resolved.
- Getting help and filing a ticket - where to find the support dialog, when to use a ticket versus chat versus the knowledge base, how to file one well, what the three statuses mean, and how you’ll hear back.