Nutrition

Can I add my own food and show it as “1 serving” instead of grams?

Yes — define the food’s macros per 100g (manual entry or USDA lookup), then add a named measurement (e.g. “Serving” = 55g). In a plan it then displays “1 serving” and auto-calculates the macros.

Why is my whey protein showing barely any protein or calories?

Add whey and similar products via Add supplement, not as a raw food-database ingredient — a food-DB match can mis-map it (e.g. 75g whey → 9g protein). Supplements carry their own kcal/protein/carbs/fat and count toward the day’s totals.

Can I save a food group like “Carbohydrate options” and reuse it across plans?

Yes — build the group once, then link that template inside other templates to reuse it. A group-level quantity multiplier scales every option at once (e.g. 2× doubles every option’s amount).

Why does my nutrition plan show one giant calorie total instead of per-day values?

A single nutrition template represents one day — putting a whole week into one template sums all the calories together. For multi-day plans, add separate days (three-dots → add day) or link sub-templates; don’t build the whole week inside one template.

Can my client pick foods from a list instead of describing the meal?

Yes. Manual entry is the first option on the app’s meal-log screen, next to Text, Take Photo and Gallery. It skips the AI step and opens the food list straight away, where the client searches your coach foods and the public library, taps what they ate, and adjusts the quantity. Your own foods sort above library results. A Manual tab in the same panel covers anything not in either library: enter a name and macros by hand.

Photo food logging gets stuck around 95% or fails — what’s wrong?

The AI image analysis can occasionally time out under load, and a retry usually works. Two fallbacks avoid the wait: logging by text (a few seconds vs longer for images), and Manual entry, which skips the AI entirely.

My client logged the same food twice but got different macros — why?

Text and photo logging estimate macros per entry rather than binding to a fixed database, so identical inputs can vary slightly. For repeatable numbers, point clients at Manual entry: foods picked that way carry the exact macros stored on the food, so the same pick always logs the same values. Your curated foods and supplements remain the most consistent source.

My client’s nutrition log resets to “the next day” in the evening — why?

That was a timezone issue for the Americas (negative-UTC) where the day rolled over at UTC midnight. It’s resolved in current app versions — have the client update from the App Store / Play Store.

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