Nutrition
Custom foods and servings, adding supplements correctly, reusable food groups, why a template is one day, and how manual, photo and text food logging behave.
Foods and supplements
Can I add my own food and show it as “1 serving” instead of grams?
Yes. Define the food’s macros per 100g (manual entry or USDA lookup), then add a named measurement, for example “Serving” = 55g. In a plan it then displays “1 serving” and calculates the macros for you. Your account’s own foods live on Vault → Nutrition → Foods.
Why is my whey protein showing barely any protein or calories?
Add whey and similar products as a supplement, not as a raw food-database ingredient. A food database match can mis-map it, for example 75g of whey coming out as 9g of protein. Supplements carry their own kcal, protein, carbs and fat, and count toward the day’s totals.
Building nutrition plans
Can I save a food group like “Carbohydrate options” and reuse it across plans?
Yes. Build the group once with Advanced → Add Group in the nutrition template editor, then link
that template inside other templates to reuse it. The group carries its own quantity, which
scales every option at once, so 2× doubles each option’s amount.
Why does my nutrition plan show one giant calorie total instead of per-day values?
Because a nutrition template is one day. Putting a whole week into one template sums all the calories together, which is what you’re seeing. For a multi-day plan, build a plan and put a template on each day of its weekly grid, or link sub-templates inside one template. See Programs and the weekly grid.
Can I pull items from another plan instead of rebuilding them?
Yes, Advanced → Import Items in the nutrition template editor copies items in from another template.
I attached a PDF to a nutrition plan. Where does my client open it?
On the plan itself. Open the plan in the app and the attachment is listed under the meals; tapping it opens the file — a PDF or document opens in the phone’s browser, an image or video opens in the app. In the dashboard the filename in the Attachments row is a link that opens in a new tab, so you can check you attached the right file before your client sees it.
Fixed 13 September 2026. Until then the filename was printed as plain text everywhere it appeared — on the plan in the app, and in the dashboard — so an attached file could be uploaded and then never opened by anyone. The file itself was always fine; nothing you attached was lost, and there is nothing to re-upload.
How clients log food
Can my client pick foods from a list instead of describing the meal?
Yes. Manual entry is the first option on the app’s meal-log screen, next to Text, Take Photo and Gallery. It skips the AI step and opens the food list straight away, where the client searches your coach foods and the public library, taps what they ate, and adjusts the quantity. Your own foods sort above library results. A Manual tab in the same panel covers anything in neither library: enter a name and macros by hand.
Photo food logging gets stuck around 95% or fails. What’s wrong?
The AI image analysis can occasionally time out under load, and a retry usually works. Two fallbacks avoid the wait: logging by text, which takes a few seconds rather than the longer image path, and Manual entry, which skips the AI entirely.
My client logged the same food twice but got different macros. Why?
Text and photo logging estimate macros per entry rather than binding to a fixed database, so identical inputs can vary slightly. For repeatable numbers, point clients at Manual entry: foods picked that way carry the exact macros stored on the food, so the same pick always logs the same values. Your curated foods and supplements remain the most consistent source.
My client’s nutrition log resets to “the next day” in the evening. Why?
That was a timezone issue for the Americas (negative UTC) where the day rolled over at UTC midnight. It’s resolved in current app versions, so have the client update from the App Store or Play Store.
Plan building lives in your Vault.