Editing & deleting messages
Fix a typo or wrong number after you've sent it. Edit any of your messages at any time, delete ones you don't want, and copy text or a link out of any message.
Basic Sent the wrong weight or a typo? You can fix it. You can edit and delete your own messages — and if you’re the account owner or an admin, you can also edit or delete messages sent under your shared brand voice, so any admin can fix or remove a teammate’s reply. (See the shared team inbox.)
Editing a message
Open the actions on one of your messages and choose Edit. The message drops into the composer with its text — and all its formatting — ready to change. Send it again to save.
- No time limit. Unlike many apps, there’s no 24-hour window — you can edit any of your messages whenever, however old.
- Formatting is preserved. The message comes back into the composer fully formatted, and any formatting you add or remove is re-saved with it.
- It’s marked edited. An edited message shows a small “edited” label next to its timestamp, so the conversation stays honest — the other person can see it was changed.
Edits sync in real time — the corrected text (and the “edited” label) appear for the other person immediately, on web and mobile.
Deleting a message
Choose Delete from a message’s actions to remove it from the conversation. It disappears for everyone. On mobile you’ll get a quick confirmation prompt first so you don’t delete by accident.
Deletion is permanent. There’s no undo, so delete deliberately — for a small fix, editing is usually the better choice.
Copying text and links
Need to reuse what someone wrote, a client’s logged numbers or an address? Use Copy from any message’s actions (including messages that aren’t yours) to copy its text to your clipboard.
If the message contains a link, the actions also offer Copy link, which grabs the URL on its own without the surrounding sentence. When a message has several links you’ll see them numbered (Copy link 1, Copy link 2, and so on, up to three). Both work on web and mobile, and on mobile a brief “Message copied” or “Link copied” confirmation appears so you know it landed.
Copy is for text. A message with only a photo, video or voice note has nothing to copy, so the option isn’t offered on it. To pull media back out of a thread, use the shared-content drawer instead.
Where the actions live
| Platform | How to open a message’s actions |
|---|---|
| Web | Hover a message and use its action menu |
| Mobile | Press and hold the message bubble |
On mobile, press-and-hold gives you Edit / Delete on your own messages, and Copy on anyone’s. Owners and admins also get Edit / Delete on the team’s brand-voice messages, not just the ones they typed. The same menu is where reactions live, as a row of emoji along the top.
Your clients have this menu too, and it’s the answer to “my client says they can’t fix their typo”. See Messaging on mobile.
Next: send more than words — Photos, files & voice →