Editing & deleting messages
Fix a typo or wrong number after you've sent it. Edit any of your messages at any time, delete ones you don't want, and copy text or a link out of any message.
Basic Sent the wrong weight or a typo? You can fix it. You can edit and delete your own messages, and if you’re the account owner or an admin, you can also edit or delete messages sent under your shared brand voice, so any admin can fix or remove a teammate’s reply. (See the shared team inbox.)
Editing a message
Open the ⋮ menu on one of your messages and choose Edit. The message drops into the composer with its text, and all its formatting, ready to change. Send it again to save.
- No time limit. Unlike many apps, there’s no 24-hour window: you can edit any of your messages whenever, however old.
- Formatting is preserved. The message comes back into the composer fully formatted, and any formatting you add or remove is re-saved with it.
- It’s marked edited. An edited message shows a small “edited” label next to its timestamp, so the conversation stays honest, because the other person can see it was changed.
Edits sync in real time: the corrected text (and the “edited” label) appear for the other person immediately, on web and mobile.
Deleting a message
Choose Delete from a message’s menu to remove it from the conversation. It disappears for everyone. You are asked to confirm first, on the web dashboard and in the mobile app alike, so you don’t delete by accident.
Deletion is permanent. There’s no undo, so delete deliberately. For a small fix, editing is usually the better choice.
Copying text and links
Need to reuse what someone wrote, a client’s logged numbers or an address? Use Copy from any message’s menu (including messages that aren’t yours) to copy its text to your clipboard. On the web dashboard the formatting comes with it, so a bolded weight stays bold when you paste it.
Copy link is a mobile action. In the app, a message that contains a link also offers Copy link, which grabs the URL on its own without the surrounding sentence; when a message has several links they are numbered (Copy link 1, Copy link 2, and so on, up to three). A brief “Message copied” or “Link copied” confirmation appears so you know it landed. On the web dashboard there is no separate link action: copy the message and take the URL out of the text.
Copy is for text. A message with only a photo, video or voice note has nothing to copy, so the option isn’t offered on it. To pull media back out of a thread, use the shared-content drawer instead.
Where the actions live
| Platform | How to open a message’s actions |
|---|---|
| Web | Hover a message and click the ⋮ beside it |
| Mobile | Press and hold the message bubble |
On mobile, press-and-hold gives you Edit / Delete on your own messages, and Reply / Copy / Forward on anyone’s. Owners and admins also get Edit / Delete on the team’s brand-voice messages, not just the ones they typed. On both platforms the same menu is where reactions live, as a row of emoji along the top.
Your clients have this menu too, and it’s the answer to “my client says they can’t fix their typo”. See Messaging on mobile.
Next: send more than words, Photos, files & voice →