Low-ticket members

A low-ticket member is somebody in your app who is not a full client. Usually they registered themselves through your signup link to get free or cheap content. They can log in, follow content and workouts, track their own progress, and buy from your shop. What they do not get is the expensive stuff: your time in chat, and AI nutrition analysis.

They exist so you can put something free in front of prospects without that turning into unpaid coaching, and without your roster and your invoice quietly filling up with people who are not paying you.

What makes them different from a client

	Full client	Low-ticket member
Appears in	the Clients list	the Low ticket list
Assigned to a coach	yes	no
Chat with you	yes	no (unless you turn it on)
AI meal analysis	yes	no (unless you turn it on)
Content, workouts, progress, shop	yes	yes
Counts toward your billing	yes	no
Counts in your dashboard numbers	yes	no

The last two rows are the point. You can collect a hundred free registrations and your bill does not move, and your client count still tells you how many people are actually paying you.

Low-ticket members are also not assigned to a coach, which is what keeps them out of your working day: they generate no check-in reminders, no escalations, and they are not swept into your broadcast groups.

Where to find them

Open Clients. At the top of the list there is a Clients / Low ticket switch. The two rosters never mix: the Clients list shows only people who are paying you, the Low ticket list shows only the free and cheap tier. Search, sorting, labels and columns work the same on both.

Deciding what a self-registration becomes

Go to My App → Settings → Authentication, and find What self-registered people become.

• Low-ticket member (the default) — anybody who signs up through your link gets the restricted tier. This is what happens if you never touch this setting.
• Full client — self-registrations become full clients immediately, exactly as they did before this setting existed.

This only affects people who sign up on their own. Anybody you add yourself takes the tier of the list you added them from: add from the Clients list and you get a client, add from the Low ticket list and you get a low-ticket member.

Choosing what the tier can use

Go to My App → Settings → Features, and scroll to Low-ticket members. Every feature has three settings:

• Inherit — they get whatever your main clients get. If you turn the shop off for everyone, it is off for them too.
• On — force the feature on for this tier only.
• Off — force it off for this tier only, even when your clients have it.

Chat and Nutrition Tracking start at Default (off) rather than Inherit. Those two are the ones that cost you real time and real money, so a tier you have never configured does not hand them out. You can switch either to On whenever you want, and it takes effect immediately for everybody on the tier.

Turning a feature off here hides it in the app and blocks it on the server, so it cannot be reached another way.

Turning one into a client

When a low-ticket member is ready to pay, open them from the Low ticket list and choose Convert to client. That does three things at once: moves them to the full tier, assigns them to you, and adds them to your broadcast groups. From that moment they are an ordinary client, they appear in the Clients list, and they count toward your billing like anybody else.

Everything they already did stays with them. Nothing is reset by the conversion.

There is no way back. If you convert somebody by mistake, tell support rather than trying to work around it.

Things worth knowing

• They are not leads. A lead is a name and an email captured by a form or a booking page, with no login. A low-ticket member has an actual account and uses your app.
• Existing clients were not touched. Everybody who was already a client stayed a client when this feature arrived. Nothing about your current roster changed.
• You still get notified when somebody registers, so you know a prospect showed up.