Browse shared media, files & links in a chat
A button in any conversation header opens the "Shared content" panel, a history of every image, video, document and URL exchanged in that thread, split into three tabs.
Basic Everything shared in a conversation lives in the Shared content panel, so there’s no scrolling through months of messages to find that PDF or video. It’s on the web dashboard; in the mobile app you scroll the thread instead.
Opening it
Every conversation header carries four controls on the right: search this conversation, shared media, conversation details, and an … menu. The second one, the photo-stack icon, opens Shared content as a panel down the right-hand side. Close it with the ✕ in its own header, or by clicking outside it.
The three tabs
Media
Images and videos as square tiles, three across, newest first. A video tile shows a play overlay over its thumbnail so you can tell it from a photo at a glance. Click any tile to open it full size.
Files
Documents and audio as a list, newest first: a document icon and the file’s name. Click a row to open the file in a new tab.
Links
URLs shared in the conversation, newest first. Each row shows the page title where the message gave one, and the URL itself where it didn’t. Click a row to open it.
Only ordinary web links open as links. If something else was pasted into the chat, it stays as plain text you can read but not click.
Tip: In a one-to-one conversation, every item in the panel carries a small icon in its corner that files it straight into that client’s progress entry, without leaving the chat. See Add a chat message to a client’s report →. Group and announcement conversations don’t offer it, because there’s no single client to file it against.
Related: attaching photos, documents and vault media when sending, Photos, files & voice →