Common questions
Quick answers to the questions coaches actually ask, the non-obvious ones about logging in, onboarding, programs, nutrition, check-ins, billing, and the app. Grouped by area, most-asked first.
These are the real, often non-obvious questions that come up running your business in Protocol, gathered from coaches and answered straight. Pick an area:
- Accounts, login & onboarding: how clients log in, code problems, adding and onboarding clients, teams.
- Programs & workouts: building, supersets and circuits, per-set schemes, rest in seconds, phases, video-guided playback.
- Nutrition: custom foods, supplements, food groups, why a template is one day, photo logging.
- Progress & reports: check-in reminders, time windows, units, where logs land.
- Billing & payments: how selling works when you collect the money, subscriptions, tax, in-app purchases, AI credits.
- App, devices & integrations: updates, branded apps, devices, booking, calendar.
A note on versions: answers describe how Protocol works today. A few behaviours depend on your clients being on the latest app version, so when something looks off, updating the app is a good first step.
Accounts, login & onboarding
How clients log in (and what to do when the code doesn't arrive), how to add and onboard clients the right way, and how teams and logins work.
Programs & workouts
Building workouts and programs, supersets and circuits, per-set weights, rest in seconds, what the modes and phases mean, and why video-guided playback or week numbers sometimes surprise you.
Nutrition
Custom foods and servings, adding supplements correctly, reusable food groups, why a template is one day, and how manual, photo and text food logging behave.
Progress & reports
Check-in reminders and time windows, saving drafts, units, where logged reports land, and a few behaviours that look like bugs but aren't.
Billing & payments
How selling works when Protocol keeps the ledger and you collect the money, subscriptions and renewals, tax rates, Stripe keys, in-app purchases, and what Protocol charges you.
App, devices & integrations
App updates and branded apps, device support and health sync, opening links, booking buffers and capacity, the calendar, running admin from a phone, and what to tell clients about chat on their phone.